Armed with the latest remote hardware support technologies, CyberTrak can support businesses and home users within minutes rather than waiting hours for an engineer to call.

What is Remote Hardware Support?

Quite simply remote hardware support is where one of our engineer’s remotely control you’re desktop and repairs the problem that you are having, this can greatly cut downtime as you do not have to wait for an engineer to make an onsite visit, which can take up to 4 hours in some cases depending on your current suppliers SLA.

Is it safe?

Yes our remote hardware support software is completely safe, during a remote control session, packets are sent and received via a TCP connection to your PC, which is encrypted with the 256-bit Rijndael Advanced Encryption Standard (AES) algorithm.

Also, with our software you the user have to start the process, and once we are finished all traces of the software are removed from your computer so that you can have full peace of mind we are no longer connected.

How does it work?

Easy for your first time you simply register with us as a client, this can be done either over the phone or by the contact page. Then when you need remote hardware support give us a call or go to support.cybertrak.co.uk to access our online chat system.

How much does it cost?

We believe in flexible pricing plans that suit your budget therefore we can offer this service in two flavours:

• Pay per hour at £20
• Total Remote Hardware Support for a flat monthly Fee (Pricing dependant on number of PC’s)

Getting Started

Contact us today and find out how we can help you.